Day 4 and I still have not received the refund. Trust your gut instinct and stick with a reputable dealership that actually has some overhead. This independent dealer has no overhead except for the GM and owner himself. This purchase left my 16-year daughter stranded on her first day driving alone, less than 48 hours after driving it off the lot and it took half a day and multiple calls negotiating to even get close to making it right with me. Our salesman Chris was outstanding. Nice, humble, honest guy with what seemed like good Christian morals. I feel that he will leave this place eventually as he is learning the immoral things this place does that does not fit his personality. We proceeded to purchase a 2017 Nissan Maxima for our 16-year-old daughter. Less than 48 hours after buying it and a few miles into her first alone trip, she was left stranded with a bad alternator. Which really isn't my issue. I understand the used car buying process. But this is where the issues started. All I asked for was to make it right with me. I had the vehicle towed to this lot at my expense. They tested it, called me back with over $600 quote to fix it. $212 for the part and 3 hours labor discounted. Because the deal is "as is" and no service warranty. Again, completely understand. However, $600 is not making it right with me. I explained to the GM that I would rather just cancel the entire deal when he proceeded to try and explain that I cannot. Well, I can, because the bank had not funded the loan yet and they knew what happened, they were not willing to fund the loan until the repairs were made, which means legally according to the "Conditional Delivery" form that is signed during financing, I can legally get out of it because financing will fall through. After explaining this to him, he met me halfway, I pay $212 for the part, he will do the labor at no charge. Knowing I can get the part cheaper, we negotiated to me bringing the alternator up at my cost and them doing the work at no cost. When I arrived with the alternator, they then changed course and said they had to use their alternator due to liability issues, reluctant because I had already been told the passenger window switch was not working because it came from Ebay and was not communicating with the driver's window. So now I am reluctant as to where the alternator is coming from. However, I agreed to move forward as long as they could get it done that day. 6 hours still left in the workday on 3 hours of labor. So, I showed up just before closing 5 hours later and low and behold, the car was not ready. I was told another 12 hours of labor because they didn't realize how intense it was. I asked to see the car so I would know the amount of work done. Half the front end of the car was torn out with more work to go? I immediately became fuzzy about all of this, so I begin to gather my daughter's stuff from the car and was approached by the GM. He was rude, mouthy and became extremely disrespectful to my wife. After some arguing back and forth. We decided to let them know to cancel the deal, unbind it and refund the down payment. After more arguing, financing proceeded to try and refund the down payment, which he had trouble doing then just proceeded to let me know the down payment would be refunded in 7-10 days, no receipt, no indication he actually did it or anything. I asked for a receipt of the transaction and that is when he called over the GM and they got on the phone with someone else, used their little pad and finally printed me a receipt. But that's not the end. The receipt stated it was refunded in cash. I was not happy with this and asked for something stating it was refunded to the debit card instead of cash, that is when they called the police. After speaking with the police, he was able to get me what I needed to show a debit refund. Trust your gut, go with a reputable dealer. Read more reviews, the service department has several bad reviews below. Use an American owned company.