I recently purchased a 2024 vehicle for $50,000 with only 5,500 miles. Because I was purchasing remotely, I relied heavily on this dealership’s professionalism, but the entire process was a disaster. I strongly advise against buying from them, especially sight unseen. First, their pricing practices are highly questionable. They refused to honor their advertised price on CarGurus unless I financed the vehicle. When I agreed to switch from cash to financing after putting down a deposit, they immediately backpedaled and refused to honor the $3,000 financing incentive they had advertised just days prior. Second, their communication is incredibly poor and lacks any urgency. Doing this deal took several weeks, requiring over 20 emails and texts and more than 10 phone calls. I was put into a group chat with a mix of random employees and a virtual assistant, meaning I never knew who I was actually dealing with and had to repeat myself constantly. You cannot reach a representative directly; you are always forced to go through a receptionist. Finally, they completely neglected the vehicle inspection and detailing. The truck arrived with a broken tonneau cover packed with dirt that cost me $550 to replace. Furthermore, one of the tail lights had a leaking seal and had water inside it, forcing me to take the truck straight to a local dealership for warranty work immediately upon delivery. The vehicle was also filthy. Although the most visible areas of the exterior and interior were cleaned, the underside, tires, and tonneau cover were caked in heavy clay that would not come off in a standard car wash. When I brought these issues to their attention, they tried to blame my independent shipping company, despite clear video evidence that the dirt existed before transport, and there being no feasible way the damage was caused during shipping. Now that they have my money, they have completely stopped responding to my emails and have made zero effort to resolve these issues. This is completely unacceptable behavior for a dealership. Do your homework and take your business elsewhere.
Thank you for sharing your feedback. We need to set the record straight for the public record regarding the facts of this transaction. Prior to shipment, our team provided you with complete, time-stamped video walk-arounds and high-resolution photographs documenting that the vehicle was in pristine, spotless condition. We strongly recommended using our bonded, insured transport partners who regularly handle seamless, white-glove deliveries. Against our advice, you chose to cut corners to save on costs by hiring an independent third-party transport company that you found online. Any 7-day transit delays, route conditions, or exterior dirt resulting from the carrier you selected are entirely outside of our control. Furthermore, looking closely at the media you provided, it is clear why your angles are tightly cropped and zoomed in: you have intentionally cut out a rural, off-road background to hide where the vehicle was driven after delivery. To suggest that a professional dealership would release a vehicle in that condition—when we maintain complete video proof of how it left our facility—makes zero logical sense. We stand firmly behind the quality of our inventory. Eurobahn does not pay out $500 detail fees or give in to demands for refunds in exchange for removing negative reviews. We retain full documentation proving the car left our lot flawless, and any issues or conditions upon arrival must be taken up with the independent carrier you contracted. Respectfully, Management Team Eurobahn BMW MINI Mercedes-Benz Audi Services
- Eurobahn BMW MINI Mercedes-Benz Audi