I brought my car to eurobahn for a diagnostic check, they did the diagnostic and concluded that a few parts needed to be changed. I paid for the parts, labor, and diagnostic.After driving it for 2 miles, the problem immediately returned. I returned back to eurobahn to let them know and they told me to bring it back the next day, and they continued to do this for 3 days. In the end I took my car and brought it back home. Later they started making up stories on what happened, but a diagnostic shouldn’t take 3 days. They took my money but did nothing for the over $100 that I paid. I have the paper to prove that I paid for everything, but I’m still having the same problem. They never tried to apologize for taking my money. Watch out who you work with and who you give your money to.
Mr. Novak, We at Eurobahn would like to sincerely apologize for any disappointment you may have experienced with the service provided for your vehicle. We are aware of your concerns and would like to clarify the work that was performed. Contrary to your statement, our team did address multiple issues with your vehicle. As advised, we started by addressing the most pressing issue first and, unfortunately, the problem persisted as expected. It has come to our attention that the vehicle was a salvage unit and you had recently purchased it. Given the age and history of the vehicle, we need to further investigate the other issues to fully resolve the matter. If you would like to continue utilizing our services, please do not hesitate to reach out to us at 336-542-3555. Our commitment is to provide the highest quality of service and ensure customer satisfaction. Thank you for your understanding and we look forward to serving you in the future. Sincerely, Eurobahn BMW MINI Mercedes-Benz Audi (336) 542-3555
- Eurobahn BMW MINI Mercedes-Benz Audi