1

Nice place, but snobs all around.

We always want our customer's experiences with us to be the best, and would like to discuss this with you further. At your convenience, please contact me on my direct number, 336-542-3555. Thank you for your time and we look forward to hearing from you soon. Emily, Customer Relations Manager

- Eurobahn BMW MINI Mercedes-Benz Audi
5

Thank you so much for taking the time to leave us this wonderful 5 star feedback for your service experience with Dustin Allred! Your recommendation means so much to us and we're so happy to have earned it.

- Eurobahn BMW MINI Mercedes-Benz Audi
1

My BMW Z4 (E89, 45k) was in need of some paint and correction work. I worked with Anthony in 04/2020 for this and some service work. He was professional throughout the quoting process and in the end I opted to repaint the bumper (front tag delete), hood, mirrors, and the rear roof section (hard top), along with refinishing the headlights. Total w/service work was >$3100. Brought car 04/28, told would be ready by 05/05. 05/01 they asked about missing bumper hardware and I explained that the splash shield was removed for other work. 05/14 I picked up the car. Adrian provided the keys and we did a 6ft walkaround. Got it home, service work, correction, and paint match were good. Front bumper misaligned, front tag area had circular depressions where filler sunk in, major solvent pop in the clear on the bumper and hood. Overspray on roof seals. Sandpaper/orange peel texture on corners of roof panel and grit under the paint. White/silver paint on the roof (car is black) under the clear. Returned on 05/18 for repaint. Picked up 05/25 and the car had been outside all weekend (dusty/dirty), handed keys, no walkaround. Told that bumper issue was a worn mount (this was the 1st time the bumper came off the car). Got home, solvent pop on the hood was worse than before, overspray on roof seals, orange peel still in the corners on roof panel, and new paint runs on the corners/edges of the bumpers. Bought new bumper mounts and discovered that they only installed 2 of 3 screws from bumper to mount (mount not worn out). Returned on 06/15 to address outstanding issues. The next day (third pick up), Anthony stated that since the solvent pop was in the last layer of the clear that they were able to wet sand / compound the spots away instead of repainting. Similar work (sanding/compounding) was undertaken to address the issues with the roof panel. Anthony then made a big show about walking me through the facility to a cinderblock shack that they have out back (I guess where they do detail work?) so I could inspect it in his presence. I was asked about "what kind of special lights I had" and asked if I brought a light with me. The comment also was made that they didn't expect customers to go over the cars with a magnifying glass. This was probably one of the most insulting interactions that I've ever had with a business owner. I used a handheld light they provided to check the hood. While not perfect or done in a great way, it at least looked decent at this point. Outside of thinned out clear coat, the only outstanding things that remain today are solvent pop on my mirrors (not noticeable enough to care about) and I a spot on the back bumper where it looks like clear coat got on the edge? I didn't notice it until I was able to wax the car, months later. It looks like something was leaned against it. Eurobahn repainted the rocker panels for free during the first paint job. I was super impressed until I realized that they didn't sand down/smooth out the rock chips and just painted over them... I can't really complain about this one I guess, it does look better and it was free. None of these issues seemed like they were worth chasing further, especially given the last interaction. I really don't think any of my expectations were really out there. I just wanted the job done right and the car put back together correctly. Solvent pop, orange peel, and misaligned body panels don't really align with my expectations of professional paint and body work. I guess all I can say here is that if you should choose to engage with Autobahn for paint and body work, I would HIGHLY suggest that you whip out that "magnifying glass" and double check the work before you leave the lot. If you bring something back and it's still messed up after their first re-do, you should probably prepare yourself for a less than stellar customer service interaction.

1

My BMW Z4 (E89, 45k) was in need of some paint and correction work. I worked with Anthony in 04/2020 for this and some service work. He was professional throughout the quoting process and in the end I opted to repaint the bumper (front tag delete), hood, mirrors, and the rear roof section (hard top), along with refinishing the headlights. Total w/service work was >$3100. Brought car 04/28, told would be ready by 05/05. 05/01 they asked about missing bumper hardware and I explained that the splash shield was removed for other work. 05/14 I picked up the car. Adrian provided the keys and we did a 6ft walkaround. Got it home, service work, correction, and paint match were good. Front bumper misaligned, front tag area had circular depressions where filler sunk in, major solvent pop in the clear on the bumper and hood. Overspray on roof seals. Sandpaper/orange peel texture on corners of roof panel and grit under the paint. White/silver paint on the roof (car is black) under the clear. Returned on 05/18 for repaint. Picked up 05/25 and the car had been outside all weekend (dusty/dirty), handed keys, no walkaround. Told that bumper issue was a worn mount (this was the 1st time the bumper came off the car). Got home, solvent pop on the hood was worse than before, overspray on roof seals, orange peel still in the corners on roof panel, and new paint runs on the corners/edges of the bumpers. Bought new bumper mounts and discovered that they only installed 2 of 3 screws from bumper to mount (mount not worn out). Returned on 06/15 to address outstanding issues. The next day (third pick up), Anthony stated that since the solvent pop was in the last layer of the clear that they were able to wet sand / compound the spots away instead of repainting. Similar work (sanding/compounding) was undertaken to address the issues with the roof panel. Anthony then made a big show about walking me through the facility to a cinderblock shack that they have out back (I guess where they do detail work?) so I could inspect it in his presence. I was asked about "what kind of special lights I had" and asked if I brought a light with me. The comment also was made that they didn't expect customers to go over the cars with a magnifying glass. This was probably one of the most insulting interactions that I've ever had with a business owner. I used a handheld light they provided to check the hood. While not perfect or done in a great way, it at least looked decent at this point. Outside of thinned out clear coat, the only outstanding things that remain today are solvent pop on my mirrors (not noticeable enough to care about) and I a spot on the back bumper where it looks like clear coat got on the edge? I didn't notice it until I was able to wax the car, months later. It looks like something was leaned against it. Eurobahn repainted the rocker panels for free during the first paint job. I was super impressed until I realized that they didn't sand down/smooth out the rock chips and just painted over them... I can't really complain about this one I guess, it does look better and it was free. None of these issues seemed like they were worth chasing further, especially given the last interaction. I really don't think any of my expectations were really out there. I just wanted the job done right and the car put back together correctly. Solvent pop, orange peel, and misaligned body panels don't really align with my expectations of professional paint and body work. They also reported elective out of pocket paint work as minor damage to carfax, impacting the resale value of my car. I guess all I can say here is that if you should choose to engage with Autobahn for paint and body work, I would HIGHLY suggest that you whip out that "magnifying glass" and double check the work before you leave the lot. If you bring something back and it's still messed up after their first re-do, you should probably prepare yourself for a less than stellar customer service interaction.

5

Thank you so much for the stars, Keith. We really appreciate you taking the time out to share your experience with us. Cheers, Eurobahn BMW MINI Mercedes-Benz Audi https://www.eurobahnm.com/

- Eurobahn BMW MINI Mercedes-Benz Audi
5

Great service! Emily was wonderful to work with made the process super easy

Hi Sarah! Thank you so much for your kind review! We appreciate your business and look forward to servicing your mini again in the future. -Emily

- Eurobahn BMW MINI Mercedes-Benz Audi
5

I would highly recommend this service center for MB repairs verses MB dealership for service B I paid over 450.00 my husband paid 275.00 at Euroban for his service B that's a significant difference and MB doesn't deliver the level of service that they used to.

Thank you so much for your review Mrs. Kolb! We strive to deliver excellent service and we are thankful for your business and for sharing your feedback.

- Eurobahn BMW MINI Mercedes-Benz Audi
5

Thank you so much for the stars, Tony . We really appreciate you taking the time out to share your experience with us. Cheers, Eurobahn BMW MINI Mercedes-Benz Audi

- Eurobahn BMW MINI Mercedes-Benz Audi
5

Felix is the guy to see over there..great, knowledgeable service

Thank you for your positive review Mr Graves! I appreciate your business! Sincerely, Felix Petzsche

- Eurobahn BMW MINI Mercedes-Benz Audi
2

I submitted a service appointment request online which allowed me to put in hours that doesn't even align to the hours they are open. Once I didn't see a confirmation via email, I called the day before. They agreed they could cover a 9am appointment, it took them an hour to take the car back to even start. It was a 4 wheel alignment for a Tesla Model 3. My car was returned at 12:45pm. Error messages were due to alignment as per the Tesla Mobile Tech, Eurobahn when they returned the car, said they were able to do the alignment and clear the errors but when I went to the car the errors were back. I mentioned it to them but they suggested I take the car into the Tesla Service. What I was trying to avoid but guess I am going to Raleigh after all. Another thing that struck odd, there was a lack of attention to detail, they wanted to wash my car as part of the service, which was great but they only vacuumed the driver side but didn't do anything for the rest of the car? I could see just a wash no vacuum but just to hit the driver side and nothing else, not sure whats that about. Although advertised they are able to provide some services for Teslas I guess nothing too complex, not even sure I got a wheel alignment after dropping $170+? Wouldn't recommend for Tesla Service.

105 S Swing Rd Greensboro, NC 27409 (336) 542-3555
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