Sat for 2 1/2 hours waiting for an alignment and if you are wondering, yes we had an appointment. Apparently the front tie rods are seized and no one in the building thought to come tell us that they were going to let the car sit for 45 minutes as they were going to use a solvent solution to get it free, well it didnt work and they only aligned the rear, 2 1/2 hours for not one person to come and say hey it's goin to be a while BUT everyone in the office was able to enjoy their Starbucks. Horrible service all the way around. No communication at all from any of they lazy staff, hey FYI you are a repair shop, communication is usually key with a business like that. We asked before anyone got up to check on our car, again horrible, lazy staff. You dont even deserve the one star I had to give you to write this review.
Thank you for providing your feedback and letting us know about this issue, Andrea. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (336) 542-3555 and we'd be happy to help you out. Cheers, Eurobahn BMW MINI Mercedes-Benz Audi
- Eurobahn BMW MINI Mercedes-Benz Audi